Privacy Policy

Privacy Policy for eCitizenPH

This Privacy Policy explains how eCitizenPH ("we" or "us") collects, uses, and protects the personal information of our users. By using our app, you agree to the terms of this Privacy Policy.

Information We Collect

We only collect the email address and name of the user for them to be able to log in to our app. We do not collect any other personal information without the user's consent.

In addition, our emergency feature allows users to report an emergency by providing their location. However, this feature will prompt the user to access the permission to share their location. We collect this information to ensure that local authorities can identify the user's location and respond accordingly.

We have added SMS capability to our app, which enables users to send SMS if they are offline. If the user is offline, the app will trigger the default SMS handler to send SMS.

We also use the default dialer when the user clicks on the hotline number. It will open the default call handler to dial.

Use of Information

We only use the email address and name of the user for them to be able to log in to our app. We do not use this information for any other purpose.

In the event of an emergency, we may share the location of the user with local authorities to ensure that they can respond effectively. However, we do not share any other personal information with any third parties.

Security Measures

We take the security of our users' personal information seriously. We use industry-standard encryption and other security measures to protect user data from unauthorized access, alteration, disclosure, or destruction.

User Rights

Users have the right to access, correct, or delete their personal information at any time. To exercise these rights, users can contact us at

Legal Requirements

Our Privacy Policy complies with all applicable laws and regulations in the Philippines, including the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (IRR)..


We may update this Privacy Policy from time to time. Users will be notified of any material changes to the Privacy Policy and asked to provide their consent to the updated policy.